How does it work?

The Toll Relief Program starts with an in-person application at the Norfolk or Portsmouth E-ZPass Customer Service Centers. Once you've been approved for the program, you will need to link your E-ZPass transponder to the unique Toll Relief confirmation code noted on your acceptance form. This transponder will now become the designated Toll Relief Transponder. When you take eight or more trips through the Downtown or Midtown tunnels during a calendar month with your designated transponder, a 75-cent refund will be credited to your E-ZPass account, with no limit on the number of discounted trips in a month. (The 75-cent refund applies to the upcoming year. The $1 refund currently in effect will remain through Feb. 2019.) Only tolls through the tunnels that are associated with your Toll Relief designated transponder will count toward you monthly total and eligible for the relief.

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