Am I eligible?

Residents of Portsmouth and Norfolk who use the Elizabeth River Tunnels (ERT) and make under $30,000 per year will be eligible to participate in the first year of the program. Proof of income and residency must be presented at time of application. Read the FAQs

Proof of residency

One of the following is required for proof of residency:

  • Driver’s License
  • Utility\Telephone\Cable Bill
  • Checking\Saving Statement
  • Property Tax Bill
  • Mortgage – Proof of Ownership
  • Rental Contract
  • Military Documentation Confirming City of Residence

Proof of income

One of the following is required for proof of income:

  • W-2
  • 1099-Misc
  • One Month of Paystubs
  • IRS 1040
  • Employer’s Statement
  • Self-Declaration of No Income

Hampton Roads Bridge Tunnel

How can I apply? When is the application period?

The application process will be in person starting on Dec. 1, 2016, and continue through Feb. 15, 2017, at two E-ZPass Customer Service locations:

Norfolk E-ZPass Customer Service Center

1701 Church St.
Norfolk, Virginia 23504
Hours: Monday – Friday: 9 a.m. – 7 p.m.
Saturday: 12 p.m. – 5 p.m.

Portsmouth E-ZPass Customer Service Center

4010 Victory Boulevard
Portsmouth, Virginia 23701
Hours: Monday – Friday: 9 a.m. – 7 p.m.
Saturday: 12 p.m. – 5 p.m.

 

The application process has been designed to be quick and simple. Please be sure to bring up-to-date proof of residency and income to expedite the process. Contact 855-530-5506 or one of the Customer Service Centers with any questions about what is needed to apply.

When will the program start?

The Toll Relief Program will begin on March 1, 2017. (The application period will be open from Dec. 1, 2016 and will close on Feb. 15, 2017.)

Do I have to re-apply each year?

The relief funds renew every year, per the agreement, and participants will need to re-verify their income and residency to be eligible for each calendar year.